Interactive message flows
Guide people with buttons, lists, and structured responses instead of relying only on free text.
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WhatsApp Workflows
Build WhatsApp automation as a real workflow system
Run WhatsApp workflows with interactive messages, routing, catch-all handling, and human handoff. Calypso helps you move from one-off automations to a full conversation workflow with state.
WhatsApp-native interactionsInbound routingCatch-all policyHuman handoffShared context
Workflow signals
Inbound
Message-driven
Interactive
Buttons and lists
Stateful
Next node remembered
Built for conversational automation
WhatsApp is where workflows need clarity the most: every reply changes the next action.
Session-aware execution
The runtime keeps track of the current node so each reply continues the right branch.
Catch-all and reset logic
Handle unexpected replies, reset words, and return-to-node behavior inside the workflow policy layer.
What teams automate on WhatsApp
These are workflows for customer-facing operations, not isolated chatbot demos.
Lead qualification
Collect intent, qualify the lead, and pass the conversation to the right workflow branch or person.
Support triage
Answer common questions, guide people through choices, and escalate complex cases with context.
Operational follow-up
Trigger reminders, updates, or next steps using the same WhatsApp conversation state.
How WhatsApp execution works
The workflow engine uses incoming messages, interactive IDs, and saved state to determine the next node.
Starts from a real message
Execution begins from inbound input or a reply tied to a previous interactive step.
Routes to the next node
IF logic, reply matching, and policies determine where the conversation should go next.
Escalates when needed
When automation should stop, the workflow can hand the conversation to a human with state preserved.
Related workflow features
Turn WhatsApp replies into structured workflows
Build guided WhatsApp journeys with real routing, state, and escalation logic.