Handoff with summary
Escalate the complex with ready context.
Tool·Multi-channel Inbox
Automate Support with an AI Omnichannel Inbox.
Centralize conversations and handoffs without losing history. Support Agent designs the workflow: triage, assignment, escalation, improvement.
Unif
Context
+38%
Efficiency
+42%
CSAT
-55%
Resp. time
Recommended
Support Agent
Designs ops workflows: triage, handoffs, SLAs, and quality.
Start from the objective
You describe the outcome. Calypso designs the workflow and ships it in seconds.
Also works with
Clear ops, not tab chaos.
The inbox is where conversation becomes execution. The workflow decides routes and handoffs; your team sees full context and moves fast.
Use cases
Three examples. One system: objective → workflow → channel → measurement.
Triage + assignment
Route by intent, priority, or account.
End-to-end visibility
Unified customer history.
How it becomes a workflow
Not “a feature”. A node inside an orchestrated system.
Objective
E.g. lower response time or raise CSAT.
Workflow
Triage, handoffs, SLAs, integrations.
Improve
Measure by branch and optimize routes + handoffs.
Nodes you combine
Your tool lives inside the workflow: logic, integrations, approvals, and agent-nodes.
Assignment
Rules + intent for correct routing.
Handoff
Transfer with summary and next steps.
Integrations
Tickets, CRM, Slack, webhooks.
Agent-nodes
Autonomous actions inside the workflow.
Runs across your channels
One objective. One workflow. The right channel—with shared context.
WhatsApp
Business App + API with shared context.
Web
Widget and pages with conversation.
Integrations
Your stack connected by nodes.
Handoff + route analytics
Measure where you escalate, how long it takes, and which paths create friction. Tune the workflow so the inbox gets more efficient over time.
Continuous improvement loop
Measure each branch → find friction → adjust the node → ship.
Handoffs Time Backlog Resolution
From data to decision
The Manager Agent proposes KPI-driven improvements. You approve. The workflow updates.
Centralize your operation.
Get started for free. Define the objective and let Support Agent design the workflow.