Knowledge
Connect your source of truth to the workflow.
Customer-Facing Workflow Agent
Answer with precision inside the workflow.
Knowledge Agent is a customer-facing agent that lives inside your workflows. It uses your files, websites, and Q&A to answer questions, resolve uncertainty, and move the conversation to the right next step with context.
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Workflow agent
Knowledge Agent
Workflow
Answer, route, escalate, or continue the conversation.
Resolution
Fewer repeated questions and more consistent answers.
Your objective, in one sentence
This workflow agent turns your goal into a visible, editable flow built for real customer conversations.
Answer FAQs with real grounding Reduce unnecessary handoffs Keep answers consistent across channels Escalate only when needed Move the conversation to the right next step
Workflows that ship in seconds
From goal to execution: the agent lives inside the workflow and is ready to run across customer-facing channels.
FAQ + product answers
Answer common questions with grounding from real business information.
WhatsAppKnowledgeClassificationMessagesFallback
Pre-sales knowledge
Clarify buyer questions before purchase and move the lead forward with context.
KnowledgeConditionsCRMRoutingHandoff
Support resolution
Resolve operational questions before escalating to a human.
KBPoliciesSummaryInboxNotes
Knowledge + next step
Answer with precision and then trigger the next workflow node.
Knowledge AgentTemplatesConditionsWebhooksHandoff
Nodes: the execution layer
Workflows are built from feature-rich nodes: triggers, logic, integrations, handoffs, and autonomous agent-nodes.
Knowledge sources
Files, websites, and Q&A as the grounding layer.
Policies
Rules for answering, escalating, and protecting the experience.
Shared context
Memory and continuity across answers and handoffs.
Agent-nodes
Autonomous steps that answer, summarize, and decide the next move.
Runs across your channels
One objective, one workflow, multiple channels. Shared context from the first message.
WhatsApp
Answers where the conversation is already happening.
Web
Customer-facing knowledge in forms and conversational widgets.
Integrations
CRM, inbox, and webhooks connected to the same flow.
Measure every branch. Improve continuously.
When a workflow runs across channels, every step and every fork becomes measurable. You see where the objective is won or lost, and Calypso Agent suggests improvements to keep optimizing outcomes.
Virtuous cycle·measure → learn → ship
Branch-level analytics
Conversion, response, resolution, CSAT—per workflow path.
Clear attribution
Tie outcomes back to the node, message, and channel that caused them.
Guided improvement
Calypso Agent suggests changes, you approve, and it ships in seconds.
Optimize to the objective
Everything above unlocks what matters: a continuous-improvement system tied to your objective—not just “features”.
Connect your knowledge. Ship the workflow.
Knowledge Agent turns your knowledge into customer-facing execution: precise answers, shared context, and elegant handoffs inside one workflow.