Automatic triage
Classify and route by intent, priority, and account.
Tool·WhatsApp Customer Service
Automated WhatsApp Support with AI.
Triage, self-serve, and human handoff with context. Support Agent runs the workflow and improves it with branch-level metrics.
24/7
Coverage
+42%
Satisfaction
-55%
Operational cost
+38%
Response rate
Recommended
Support Agent
Designs and manages support workflows: self-serve, handoffs, SLAs, and continuous improvement.
Start from the objective
You describe the outcome. Calypso designs the workflow and ships it in seconds.
Also works with
WhatsApp as a channel. Workflows as a system.
It’s not about replying to messages—it’s about resolving outcomes. The workflow decides what to ask, what to trigger, and when to escalate, end-to-end.
Use cases
Three examples. One system: objective → workflow → channel → measurement.
Contextual resolution
Answer using history, KB, and customer data.
Handoff with summary
Deliver an actionable summary + next step to a human agent.
How it becomes a workflow
Not “a feature”. A node inside an orchestrated system.
Objective
E.g. lower response time or raise resolution rate.
Workflow
Nodes for triage, KB, handoff, integrations.
Improve
Measure each path and optimize the conversation.
Nodes you combine
Your tool lives inside the workflow: logic, integrations, approvals, and agent-nodes.
Intent detection
Choose the right route with clear signals.
Inbox handoff
Escalate the complex without losing context.
Integrations
CRM, tickets, Slack, webhooks.
Agent-nodes
Autonomous actions inside the flow.
Runs across your channels
One objective. One workflow. The right channel—with shared context.
WhatsApp Business App
Start fast with one‑click integration.
WhatsApp API
Scale volume, routing, automation.
Web + Integrations
Shared context across channels.
Measure every path. Improve continuously.
Branch-level analytics shows where you resolve, where you escalate, and where you drop. That turns conversations into a virtuous cycle of improvement.
Continuous improvement loop
Measure each branch → find friction → adjust the node → ship.
Resolution Escalations Time CSAT
From data to decision
The Manager Agent proposes KPI-driven improvements. You approve. The workflow updates.
Enable WhatsApp support in minutes.
Get started for free. Define the objective and let Support Agent design the workflow.