Escalate with context
Hand the conversation to a human without dropping the workflow state or the conversation history.
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Human Handoff
Escalate from automation to humans without losing the workflow
Automation works best when handoff is part of the design. Calypso lets workflows escalate to humans with conversation history, workflow state, and inbox-aware controls still intact.
Human handoffConversation historyWorkflow stateInbox contextRouting controls
Workflow signals
Inbox-ready
Handoff in context
Stateful
Workflow memory preserved
Hours-aware
Routing controls available
Why handoff belongs inside the workflow
The best automation systems know when to stop, who should take over, and what context must come with the handoff.
Use inbox-aware routing
Default flows, inbox handoff nodes, and routing policies make escalation part of the system design.
Respect hours and operations
Bot hours and post-handoff agent hours controls help the workflow behave correctly outside normal coverage.
Where handoff matters most
Human escalation is not a failure mode. It is a designed part of a high-performing workflow.
Complex support cases
Escalate only when the issue needs review, while preserving what happened in the workflow before handoff.
Sales conversations that need a closer
Let automation qualify and route, then pass the opportunity to the right human when it is ready.
Off-hours or policy-sensitive conversations
Use workflow policies to decide when to stop automation and what message should come next.
How handoff works in the product
Handoff is connected to routing, default flows, inbox visibility, and hour-based controls.
Handoff inside the policy layer
Catch-all and workflow policies can decide when to return, message, or escalate.
Default flow aware
Inbound routing and default flow decisions affect how and when a workflow can be unpublished or replaced.
Operations-aware controls
Post-handoff agent hours and bot hours gates help teams run workflows with realistic coverage rules.
Related workflow features
Design escalation into the workflow from day one
Keep automation and human takeover in one operational system with shared context and clear routing rules.