Outcome
Deflect, resolve, escalate, or close.
Customer-Facing Workflow Agent
Resolve support conversations inside the workflow.
Support Agent is a customer-facing agent that lives inside your workflows. It answers questions, runs help flows, keeps context between steps, and escalates to a human only when the case truly needs it.
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24/7
coverage
1
shared context
0
resets
SLA
visible
Workflow agent
Support Agent
Workflow
Knowledge, policies, memory, inbox, and handoffs in one flow.
Resolution
Fewer repeats, faster answers, better closure.
Your objective, in one sentence
This workflow agent turns your goal into a visible, editable flow built for real customer conversations.
Resolve FAQs on first contact Reduce repeated tickets Escalate only with full context Route by intent and priority Close more cases without increasing headcount
Workflows that ship in seconds
From goal to execution: the agent lives inside the workflow and is ready to run across customer-facing channels.
FAQ + deflection
Answer with real knowledge and prevent unnecessary cases.
ClassificationKBConditionsMacrosTags
Triaging + priority
Classify urgency, topic, and context to activate the best resolution path.
ClassificationTagsSLARouting
Human handoff
Escalate with summary, evidence, and accumulated workflow state.
SummaryAssignmentInboxSLANotes
Follow-through
Confirm resolution, measure satisfaction, and trigger next steps without losing context.
CSATDelaysTemplatesWebhooks
Nodes: the execution layer
Workflows are built from feature-rich nodes: triggers, logic, integrations, handoffs, and autonomous agent-nodes.
Knowledge
Files, websites, and Q&A as the operational answer layer.
Policy and routing
Escalation rules, SLAs, and ownership inside the flow.
Shared state
Memory, summaries, and continuity across every step.
Inbox handoff
Hand off to a human without breaking context.
Runs across your channels
One objective, one workflow, multiple channels. Shared context from the first message.
WhatsApp
Support where customers already message you.
Web Widget
Help directly inside your site or product.
Inbox
Continuity between workflow agent and human team.
Measure every branch. Improve continuously.
When a workflow runs across channels, every step and every fork becomes measurable. You see where the objective is won or lost, and Calypso Agent suggests improvements to keep optimizing outcomes.
Virtuous cycle·measure → learn → ship
Branch-level analytics
Conversion, response, resolution, CSAT—per workflow path.
Clear attribution
Tie outcomes back to the node, message, and channel that caused them.
Guided improvement
Calypso Agent suggests changes, you approve, and it ships in seconds.
Optimize to the objective
Everything above unlocks what matters: a continuous-improvement system tied to your objective—not just “features”.
Define the experience. Support Agent runs the flow.
Turn support into customer-facing execution: answers, policies, escalation, and resolution inside one workflow.