Objective
What you want: resolution, SLA, CSAT.
AI Autonomous Agent
Turn Customer Support into an Automated AI System.
Define the outcome (resolve, route, escalate, measure). Support Agent designs workflows that run on WhatsApp and web with shared context and human handoffs.
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24/7
coverage
SLA
by priority
1
visible workflow
∞
nodes
Persona
Support Agent
Workflow
Triage → automation → handoff with state.
Improve
Evaluate outcomes and ship improvements fast.
Your objective, in one sentence
The Manager Agent is the bridge: it turns intent into a workflow you can see and edit.
Resolve 80% without humans Escalate only complex cases (with summary) Reduce time-to-resolution and hit SLAs Route by intent and priority Measure CSAT and root causes
Workflows that ship in seconds
From general to specific: the Manager Agent proposes, you approve, and the workflow is ready to run across channels.
Triage → knowledge base
Classify, answer accurately, and learn from real tickets.
ClassificationKBConditionsMacrosTags
Escalation with context
Hand off with history, summary, and workflow state.
SummaryAssignmentInboxSLANotes
Refunds/guarantees with approvals
Automate repeatable cases with approvals and controls.
FormApprovalIntegrationAuditNotify
Quality + continuous improvement
Detect patterns and propose workflow changes.
AnalyticsTagsDashboardsAlertsIteration
Nodes: the execution layer
Workflows are built from feature-rich nodes: triggers, logic, integrations, handoffs, and autonomous agent-nodes.
Triage & intent
Classify by intent, urgency, and value.
Human handoffs
Escalate with history, summary, and state.
Approvals & audit
Controls for sensitive/compliance flows.
Agent-nodes
Autonomous steps: summarization, extraction, QA.
Runs across your channels
One objective, one workflow, multiple channels. Shared context from the first message.
WhatsApp
Instant support with shared context.
Web Widget
Frictionless support on your site.
Integrations
CRM, helpdesk, webhooks.
Measure every branch. Improve continuously.
When a workflow runs across channels, every step and every fork becomes measurable. You see where the objective is won or lost—and the Manager Agent iterates the workflow to improve outcomes.
Virtuous cycle·measure → learn → ship
Branch-level analytics
Conversion, response, resolution, CSAT—per workflow path.
Clear attribution
Tie outcomes back to the node, message, and channel that caused them.
Guided improvement
The Manager Agent proposes changes, you approve, and it ships in seconds.
Optimize to the objective
Everything above unlocks what matters: a continuous-improvement system tied to your objective—not just “features”.
Define the SLA. Calypso designs the workflow.
Support Agent bridges your objective to an executable flow: nodes, integrations, elegant handoffs—so you resolve faster on every channel.