Trustworthy Branch Signals Decision Coach

This workflow gives branch leaders and operators a fast, decision-shaped “signal check” before they present numbers, compare branches, or trust an automated insight. It’s designed for the real problem: bad data usually looks perfectly fine—right up until someone bets a quarter on it.

Users pick the situation they’re in (trusting branch numbers, spotting dirty signal, deciding when to trust automation, avoiding attribution traps, or building a signal culture). The workflow returns clear checks, common failure modes, and what to do next—without cleaning away the truth.

• Starts with a knowledge-base policy so general questions can be handled consistently before the menu routing
• Interactive menu routes users to decision-focused guidance (not abstract theory)
• Covers common branch comparison failure modes: denominator drift, selection bias, timing effects, and “polished noise”
• Provides practical “pre-meeting” checks to catch dirty signal before it becomes a confident mistake
• Includes an optional human handoff path for high-stakes decisions or ambiguous signals

1. Trigger: A user starts the workflow in Calypso.
2. Knowledge base guardrails: The workflow applies the knowledge-base policy to keep answers consistent and reduce ad‑hoc advice.
3. Choose a decision situation: The user picks one option from the interactive menu.
4. Route based on selection: The workflow checks the selected button id and sends the matching guidance.
5. Get actionable guidance: A short, practical response is delivered (or the user is handed off if they chose human help).

• Calypso Inbox enabled for sending interactive and text messages.
• No external credentials required for this workflow.
• (Optional) If you use the handoff path, ensure a department exists for escalation and update the department id/name in the Fallback node.