Stop Polished Noise: Branch Signal Coach

This workflow turns “messy but persuasive” branch performance signals (numbers, conversations, and local events) into decision-ready next steps. It does this by giving operators a fast, button-driven set of trust checks that catch the most common failure modes: polished noise, dirty attribution, and automation that looks smarter than it is.

It’s designed for the moment right before a meeting, a weekly review, or a branch comparison—when the data looks clean, the story sounds tidy, and the wrong decision is about to become “obvious.”

• Uses a Knowledge Base policy first to answer common signal questions consistently, then routes into structured triage when needed.
• Button menu for decision-shaped paths (trust checks, dirty-signal detection, automation vs judgment, messy evidence, culture).
• Practical, non-academic checklists that favor “what would change my mind?” over “what can I measure?”
• Optional handoff route to a human owner when the situation is high-stakes or the evidence is conflicted.
• Loop-back design: after any guidance, operators can pick another path without restarting the conversation.

1. Trigger: A new conversation enters the workflow.
2. Knowledge Base guardrails: The workflow attempts to answer using your Knowledge Base. If it can’t, it continues to the triage menu.
3. Choose a path: The user taps a button for the kind of decision they’re trying to make (trust numbers, spot dirty signal, automation vs judgment, etc.).
4. Get the checklist: The workflow returns a focused set of checks and “don’t get fooled by this” guidance for the selected path.
5. Escalate when needed: If the user chooses Talk to a person, the workflow routes to a human team via fallback/handoff.
6. Keep going: After most checklists, the workflow sends the user back to the menu to run another pass.

• Calypso Knowledge Base: Recommended (the workflow uses a Knowledge Base policy node first). No additional credentials are required beyond what your Calypso workspace already uses.
• Handoff routing: If you want the “Talk to a person” option to work, ensure you have a department/team available to receive handoffs in Calypso (department name/id configured in the workflow).