Signal Reliability Navigator

This workflow runs as a practical “signal coach” inside Calypso. It takes messy branch numbers, conversation notes, and event snippets and turns them into decision-ready guidance—without pretending every metric deserves a seat at the table.

Operators (or leaders) pick the situation they’re in from a menu. The workflow first applies your Knowledge Base policy (so answers stay consistent with your internal definitions), then routes users to sharp, decision-shaped checks: what to trust, what’s likely dirty, what teams misread when comparing branches, and when automation should not be left unattended.

• Uses a Knowledge Base policy first to keep definitions and guardrails consistent
• Button-based menu for fast routing (no “type a paragraph and hope”)
• Covers six common decision scenarios: trust, dirt, automation, messy evidence, comparisons, and culture
• Loops back to the menu after each answer so users can run multiple checks in one session
• Optional handoff to a human via routing for high-stakes or ambiguous cases

1. Trigger: A user starts the workflow (Input).
2. Apply guardrails: Calypso enforces the Knowledge Base policy to keep advice aligned with your internal standards.
3. Choose a scenario: The workflow sends an interactive button menu with the most common “this meeting is about to go wrong” situations.
4. Route by selection: A chain of IF checks matches the button clicked.
5. Deliver decision guidance: A text message provides practical checks and next steps for that scenario.
6. Keep momentum: The workflow returns the user to the main menu to run another check.
7. Escalate when needed: If the user chooses “Talk to a human” (or nothing matches), the workflow sends a fallback/handoff message and routes to the configured department.

• Calypso Knowledge Base: Recommended (the workflow is designed to use it). No external credentials required.
• Routing department: Create/identify a department (e.g., “Decision Support”) for handoffs if you want the human escalation path.