Signal Decision Field Guide

This workflow acts like an on-demand “signal advisor” inside your messaging channel. It uses your knowledge base first (if you’ve documented internal definitions and metrics), then routes people through a short menu of decision-shaped checks—so they can quickly figure out what to trust, what to verify, and what’s probably polished noise.

It’s designed for the real world where bad data looks normal until the moment it wins an argument. Each path gives crisp guardrails (what to check, what usually breaks first, and what to do next) and offers a fast handoff to a human when the situation needs judgment.

• Knowledge-base-first responses, then routing into a practical decision menu
• Interactive menu covers branch numbers, dirty signals, automation vs. judgment, messy evidence, comparisons, and culture
• “Another check?” follow-up to keep the conversation moving without starting over
• Optional human handoff for cases that shouldn’t be automated

1. Trigger: A user starts the workflow (message entry point).
2. Knowledge base policy: Calypso attempts to answer using your knowledge base; if it can’t, the workflow continues into the guided menu.
3. Decision menu: The user chooses a topic (e.g., Which numbers deserve trust?).
4. Routing: The workflow matches the selected button and sends a focused, operator-friendly checklist.
5. Next action: The user can either go back to the menu for another check or request a human handoff.
6. Handoff (optional): If selected, the workflow sends a handoff message and routes to the designated team.

• No credentials required.
• (Optional) Populate your Calypso knowledge base with your internal metric definitions, branch reporting rules, and attribution conventions to make the first step more useful.
• Configure your Calypso messaging entry point on WhatsApp or Web chat (whichever channels you use).