Decision Signal Reality Guide

This workflow turns “we have data” into “we have a decision we can defend.” It starts with a knowledge-backed helper that can answer plain-English questions, then offers a short menu of decision-shaped prompts that stress-test branch numbers, conversation signals, and attribution claims.

It’s designed for the moment right before a confident meeting goes off the rails: when the dashboard looks clean, the story sounds plausible, and the underlying signal is quietly rotten. Operators can use it to coach leaders toward safer conclusions—without turning the conversation into an academic lecture.

• Knowledge-base-first responses, then a guided menu for consistent decision coaching
• Button-driven routing to targeted “reality check” playbooks (trust, hygiene, automation, attribution, culture)
• Practical prompts that surface what usually breaks first (definitions, selection bias, lagging signals)
• Human handoff option when the situation is sensitive or politically loaded
• Re-prompt loop if a user sends an unexpected reply instead of choosing a menu option

1. Input: The workflow starts when a message arrives.
2. Knowledge Base Policy: Calypso answers using your knowledge base when possible, and stays ready to route into the guided menu.
3. Decision menu (buttons): The user chooses what they need:
   • Which numbers deserve trust?
   • Spot dirty signal before the meeting
   • Automation vs human judgment
   • Messy evidence → usable insight
   • Comparing branches & attribution traps
   • Build a signal culture (not just slides)
   • Talk to a human
4. Routing (IF checks): Calypso matches the selected button and sends the corresponding coaching message.
5. Human handoff (optional): If the user selects Talk to a human, the workflow hands off to a designated team.
6. Retry path: If the reply doesn’t match a button selection, Calypso asks the user to pick an option and shows the menu again.

• No credentials required.
• (Recommended) Connect this workflow to a Calypso Inbox or Web chat channel where leaders/operators ask decision-quality questions.
• (Optional) Populate your Calypso knowledge base with your branch metric definitions, source-of-truth systems, and attribution rules so the Knowledge Base step can answer precisely.