Branch Signal Quality Checkpoint

This workflow greets a user in chat and routes them to a focused “decision-shaped” playbook: which branch numbers are trustworthy, how to detect dirty signal before it ruins a meeting, when to lean on automation, how to use messy evidence without sanitizing it into lies, and what teams routinely misread in branch comparisons.

It uses a Knowledge Base policy first to keep answers consistent with your internal definitions, then offers a simple menu so people can self-serve the right diagnostic fast—without turning the conversation into an academic seminar.

• Knowledge Base-first guidance to keep definitions and guardrails consistent across teams
• A single menu that routes users to practical checklists (no hunting through docs)
• Built-in “dirty signal” triage to prevent confident decisions based on polished noise
• Clear guidance on when automation is reliable vs when human review should intervene
• A human handoff path when the user needs a real operator to sanity-check the situation

1. Trigger: A conversation starts in Calypso Inbox.
2. Knowledge Base guardrails: The workflow applies your Knowledge Base policy so answers stay aligned with internal terminology and metrics.
3. User chooses a route: The workflow presents a button menu (e.g., Which branch numbers to trust?, Spot dirty signal, Automation vs judgment, Messy evidence → usable insight, Comparing branches & attribution).
4. Decision routing: The workflow checks which button was clicked and routes to the matching guidance.
5. Outcome: The user receives a concise, operator-grade checklist and next steps.
6. If the choice is unclear: The workflow offers a fallback handoff to a human operator.

• Calypso Inbox enabled for the channel(s) where this workflow will run.
• Calypso Knowledge Base connected and populated with your metric definitions, branch taxonomy, and reporting rules.
• No additional credentials are required beyond standard Calypso access.