Branch Signal Decision Sharpener

This workflow turns “we’ve got the numbers” into decision-ready judgment. It first tries to answer questions from your Calypso Knowledge Base (so repeat questions don’t steal time), then offers a short menu of practical checks that help operators and leaders separate trustworthy branch signals from polished noise.

Use it when conversations start sounding confident but the evidence is messy: branch-level events that don’t reconcile, attribution that flatters the last touch, or dashboards that look clean because the dirt got filtered out—not fixed.

• Knowledge Base first: answers common signal/measurement questions automatically, then routes to guided decision checks.
• Button-based triage: operators can choose the exact decision they’re trying to make (trust a number, compare branches, automation vs. judgment, etc.).
• Built-in “dirty signal” detection prompts to catch the usual failure modes early (before the meeting slides harden).
• Clear escalation path to a human via a dedicated handoff option.
• Loop-back behavior for misclicks or unclear inputs so operators can quickly re-select an option.

1. Start (Input): A user opens the chat and asks a question or requests help.
2. Knowledge Base Policy: Calypso attempts an immediate answer from your Knowledge Base. If it can’t confidently answer, it falls back to routing.
3. Decision menu (Interactive Message): The user picks what they’re trying to decide:
   • Which branch numbers deserve trust
   • How to spot dirty signals
   • When to trust automation vs. human judgment
   • How to compare branches and attribution without fooling yourself
   • How to build a signal culture that produces decisions (not slides)
   • Talk to a human
4. Routing (IF nodes): The workflow checks which button was clicked and sends the matching guidance.
5. Outcome:
   • For guidance options, the user receives a concise, decision-shaped checklist.
   • For “Talk to a human,” the workflow hands off to your chosen department.
   • For unrecognized selections, it prompts the user to try again and returns to the menu.

• Calypso Knowledge Base connected and populated with your internal measurement definitions (events, branches, attribution rules, and exceptions).
• A Calypso department to receive handoffs (set the department ID/name in the Fallback node).
• No additional credentials are required beyond standard Calypso access for editing workflows and managing the Knowledge Base.