Branch Evidence to Decisions: Signal Triage Advisor

This workflow turns “messy signals” into decision-shaped guidance—fast. It starts by searching your Knowledge Base for any internal definitions (metric owners, branch rules, attribution notes), then routes the user into a focused triage menu.

Instead of giving generic data advice, it pushes people toward the questions that prevent confident wrong decisions: which numbers deserve trust, how to spot dirty signal, when automation is safe, what branch comparisons usually get wrong, and how to build a signal culture that ends in decisions—not slides.

• Knowledge Base-first behavior to anchor answers in your internal metric definitions and operating rules
• A decision-shaped menu that routes users to the exact “guardrail” they need (trust, hygiene, automation, comparisons, culture)
• Practical, meeting-proof checks to catch polished noise before it becomes a confident narrative
• Clear next actions (what to verify, what to measure, what to stop pretending is comparable)
• Optional human handoff path when the user’s situation doesn’t fit the menu

1. Trigger: A user starts the conversation (Input).
2. Grounding: The workflow checks the Knowledge Base Policy node first to use any internal definitions or standards before routing.
3. Triage menu: The user chooses what they’re deciding via an Interactive Message menu.
4. Route by intent: A chain of If nodes matches the selected button id.
5. Deliver the playbook: The workflow sends a tailored Text Message with practical checks and decision guidance.
6. Escalate if needed: If no option matches, the workflow uses Fallback to hand off to a human team.

• Calypso Knowledge Base connected and populated with your metric definitions, branch rules, attribution notes, and ownership (recommended, but the workflow still runs without it).
• No additional credentials are required beyond standard Calypso access.
• Optional: A configured department for handoff (used by the Fallback node).