Signal Confidence Navigator for Branch Decisions

This workflow is a practical decision coach for moments when “the numbers look great” right before a team makes a confident wrong call. It uses your Knowledge Base first (so repeatable rules stay consistent), then offers a fast menu of decision-shaped checks—trusting branch metrics, spotting dirty signals, comparing branches fairly, and knowing when automation is safe.

Operators get a clean, repeatable conversation that turns fuzzy evidence (branch events, conversations, attribution stories) into a next-best action: a concrete check to run, a question to ask, or a human escalation when the risk is high.

• Knowledge Base-first answers with routing fallback, so common signal questions are handled consistently
• Button-based menu that keeps the conversation decision-shaped (not “thought leadership-shaped”)
• Dedicated paths for branch metric trust, dirty-signal detection, automation vs. judgment, and cross-branch comparisons
• A “Talk to a human” escalation path for high-stakes decisions or suspicious data

1. User Input starts the workflow when someone asks for help with signals, branch numbers, or decision quality.
2. Knowledge Assistant responds using your Calypso Knowledge Base; if it can’t confidently answer, it continues to routing.
3. Choose a signal check presents a button menu with the most common “decision about to go off the rails” scenarios.
4. Based on the selected button, the workflow sends a targeted guidance message:
   1. Which branch numbers deserve trust → a practical checklist for trusting (or distrusting) branch metrics.
   2. Spot dirty signal early → early-warning indicators and quick validation moves before a meeting hardens the narrative.
   3. Automation vs human judgment → when to rely on automated signals and when to force a human review.
   4. Compare branches & attribution → common comparison traps and how to make comparisons decision-grade.
   5. Build a signal culture → lightweight norms that prevent slide-making from replacing decision-making.
5. If the user selects Talk to a human, the workflow hands off to the Data & Insights team with a clear context message.

• Calypso Knowledge Base content for signal definitions, metric owners, and your organization’s “known good” sources (recommended).
• If you want escalations: configure a support/ops queue that matches Department name: “Data & Insights”.
• No additional credentials are required for this workflow.